How to return an item
1. Notify us by email or the return form, within 14 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. Fill out the return form, and send it along with the items you want to return.
4. The return shipment cost must be paid by you, and is not covered by New Works.
5. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
General Terms of Returning Items
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us here if you want to return a product or use the model withdrawal form.
Please note! Some products cannot be returned. Any items that have been personalized or modified to your specification cannot be returned. For example furniture that are made to order cannot be returned, as they are custom made for you. After your custom made furniture is delivered, you cannot return them for a refund.
After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined the products in our Flagship Store or any other offline reseller. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.
Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification or the model withdrawal form. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility.
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.